Discovering Where We Excel: How Inclusive Turn-Taking in Conversation Improves Team Performance

Ki-Won Haan, Christoph Riedl, Anita Woolley
ACM Digital Library
Pages 278–283
October 18, 2022


In this paper, we examined how inclusive turn-taking in team conversation improves performance. Inclusive turn-taking is defined as a collective speaking pattern where different team members speak in succession. This stands in contrast to exclusive turn-taking, where individual members monopolize the speaking turns. We developed an algorithm to measure inclusive turn-taking in team dialogue. We theorized and tested the indirect effects of team inclusive turn-taking on performance via team skill use, and the moderation effects of team task strategy using a sample of 150 participants randomly assigned to three-person teams.

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